Transparent & Fair
Refund Guidelines

1. Nature Of Digital Products

All courses available on ecomsantanu are digital products. Once a course is purchased, users receive immediate access to learning content and materials.

2. Refund Eligibility

Refund requests may be considered under limited circumstances, including:

• Duplicate or accidental payments
• Technical issues preventing course access
• Incorrect transaction processing

3. Non-Refundable Situations

Refunds will generally not be provided in situations such as:

• Change of mind after purchase
• Lack of usage after course access is granted
• Failure to complete the course
• Dissatisfaction based on personal preference
• Requests made after significant course consumption

4. Refund Request Timeframe

Eligible refund requests should be submitted within 7 days of the original purchase date. Requests submitted beyond this period may not be reviewed.

5. Review Process

Each refund request is reviewed individually to ensure fairness and prevent misuse of digital content access. Approval decisions are made at the discretion of ecomsantanu.

6. Refund Processing Time

Approved refunds may take approximately 5–10 business days to reflect in the user’s original payment method, depending on banking or payment provider processing times.

7. Unauthorized Sharing

Users found distributing, sharing, or reproducing course content without permission may lose platform access and become ineligible for refunds.

8. Policy Updates

This Refund Policy may be updated periodically to reflect platform changes, legal requirements, or operational improvements.

9. Need Help?

If you have questions regarding refunds or payment-related issues, please contact our support team.